Nov
2011
Why Like-Gating Will Not Help You Earn Customer Loyalty?
Poisted by : WebGuru Under : Corporate Identity, SEO services 2 CommentsLately, intriguing stories about how companies manage to increase the number of ‘Likes’ in Facebook fan pages have been floating around. Firstly, we will discuss few real life examples. Additionally, we will point out why opting for these short cut strategies may not be a great idea.
Example 1 – The story of Taco Bell
Recently, Taco Bell-a fast-food food chain based in California, received approximately 250,000 Facebook likes from customers by offering them a free taco. In simple terms, this means that those who liked the Facebook fan page of Taco Bell enjoyed a free Taco.
Example 2 – Strategy of Discovery Communications
Discovery Communications, a media company, also managed to add 25 million likes on its Facebook page. In contrast to Taco Bell, it did not offer any exclusive gift to people who liked its page. Rather, it opted for a tactic that emphasizes on community engagement and interaction. This strategy can be termed as ‘like-gating’.
Companies that implement like-gating strategy put exclusive information on the page that can only be viewed by people who like their Facebook page. To raise curiosity of users further, the company incorporates a certain part of the exclusive content in the splash page (anyone can view this splash page).
The content sometimes includes a video. Other times, it highlights a contest. In brief, sneak peak of the exclusive content appears so attractive that people almost feel compelled to like the page.
Why like-gating may not solve your marketing problems?
Companies that aim to increase Facebook likes somehow, often forget the fact that users can also leave the page. To acquire a strong customer base, you need to convey your goals to your customers and highlight your values. If you force people to like your page, without establishing a strong connection with them, they may leave the page, after sometime.
Most marketing experts agree that like-gating is a short-term strategy and may not help companies to create a strong brand image.
In fact, recent surveys reveal that many people like Facebook fan page of a company only to take advantage of its ‘one-time deal’. Studies further reveal that people often leave a Facebook fan page because they expected more offers from the company. Since they did not get interesting offers, they chose to leave the page.
What do these surveys reveal?
According to these surveys, like-gating can initially help companies to acquire more customers. However, if you do not aim to build a long-term relationship with your clients, chances are high that they will shift their loyalty.
Internet marketing and SEO services experts should remember the fact that famous companies did not acquire a strong customer base overnight or by implementing short cuts. You need to invest time, patience, and energy to build up the corporate identity or brand image of a company. Opt for an honest approach and you are bound to receive positive feedback from your customers.


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